Regional IT Services Director

3 weeks ago

Atlanta Georgia, United States GBG Full time
About GBG

GBG is a leading provider of global identity and location solutions. In today's digital landscape, we empower businesses to make informed decisions about their customers, driving growth and success.

Our Mission

We strive to deliver exceptional IT services, ensuring our team members have the tools and support they need to excel. Our goal is to provide a seamless experience, leveraging cutting-edge technology and expert teams to drive business outcomes.

The Role

The Regional IT Operations Manager will lead the charge in technical expertise, process management, and business relationship management. This role will ensure our team members receive top-notch service and support, adopting a continuous improvement mindset to drive excellence.

Key Responsibilities
  • Implement ITSM support strategies across corporate IT and team member tooling
  • Ensure a positive and consistent experience for global team members
  • Review team and system performance metrics
  • Manage regional stakeholder relationships
  • Provide technical mentoring and development plans for direct reports
  • Identify trends and drive continuous performance improvement
  • Build automation where possible
  • Design and implement best practice processes for incident, problem, request, and event management
  • Manage workload and team adherence to change control processes
  • Maintain application and service configuration, ensuring compliance and cost-effectiveness
  • Communicate and collaborate to agreed standards
  • Manage monthly regional budgets and reporting
  • Develop and maintain high-quality training guides
  • Proactively identify trends to address problems before they become incidents
Requirements
  • Good technical understanding to support Tier 1/Tier 2 engineers
  • Good understanding of best practices frameworks (e.g., ITIL 3 and above)
  • Good planning and implementation skills for service improvement
  • Excellent communication and interpersonal skills
  • Solid understanding of technologies (e.g., Exchange/O365 Administration, Desktop support, Office365 Applications, Windows 10/11, Mimecast, Group Policy, AD/AAD)
Benefits

GBG is an equal opportunity employer, committed to providing fair opportunities for everyone. We welcome diversity and inclusion, and our 'be/yourself' programme ensures you can thrive. If you require any reasonable adjustments, please inform your GBG Talent Attraction Partner.

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