Field Service Specialist

2 weeks ago


Chicago, Illinois, United States Haemonetics Full time
Job Title: Field Service Engineer

We are seeking a highly skilled and motivated Field Service Engineer to join our team at Haemonetics. As a Field Service Engineer, you will be responsible for providing technical support and service to our customers in the field.

Key Responsibilities:
  • Install, upgrade, repair, and maintain instrument systems in defined territories
  • Provide technical support to staff, contractors, and customers
  • Manage the service territory, including distributor's service staff
  • Respond to service requests and ensure customer satisfaction
  • Manage service parts inventory levels
  • Complete all required documentation in service tool (SFDC) same day as service
  • Provide timely and accurate reports as requested
Requirements:
  • Bachelor's degree in Engineering or equivalent military experience
  • 2+ years field engineering experience desired
  • Familiarity with field alignments, electrical/electronics, or mechanical systems required
  • Computer literacy a must
  • Must be highly motivated and have strong problem-solving ability
  • Excellent verbal and written communications skills
  • Must have good technical writing abilities
  • Must be able to work independently and as a team player
Travel Requirements:

75% travel, mostly by car but occasionally by airplane

Physical Demands:

Ability to carry 50-pound tool case

Haemonetics is an equal opportunity employer and welcomes applications from diverse candidates.



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