Field Service Engineer

3 days ago


Chicago, Illinois, United States Agilent Technologies Full time
Job Title: Field Service Engineer

Agilent Technologies is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, optimizing, and maintaining hardware and software products at customer sites.

Key Responsibilities:
  • Install and optimize hardware and software products at customer sites.
  • Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activities.
  • Diagnose and resolve product performance problems.
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations.
  • Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
Requirements:
  • Bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar).
  • 2+ years of experience in a similar position or experience as an end user.
  • Knowledge of Molecular and Atomic Spectroscopy instrumentation, application, installation, calibration, and validation experience is a plus.
  • Experience with Instrument Software such as OpenLab, ChemStation, Mass Hunter, or similar a plus.
  • Experience with troubleshooting and problem-solving.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge technology.
  • Collaborative and dynamic work environment.

Agilent Technologies is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels and are committed to creating an inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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