Field Service Engineer
2 days ago
About the Role:
We are seeking a highly skilled Field Service Support Engineer to join our team. As a Field Service Support Engineer, you will be responsible for providing onsite customer support for our product portfolio during field visits. This includes performing product installations, preventive maintenance, troubleshooting, and performing field service repairs and tests.
Key Responsibilities:
- Provide onsite customer support for product portfolio during field visits.
- Perform product installations, preventive maintenance, troubleshoot, and perform field service repairs and tests.
- Communicate complex technical issues to other members of the support team as needed and share information in a proactive manner.
- Initiate new cases within Salesforce, ensuring all relevant data is accurate and detailed to assist with driving timely resolution with internal teams.
- Provide technical training to both clinical and non-clinical personnel in the medical device industry.
- Complete timely and detailed field service reports and inquiry and complaint cases in Salesforce and seek case resolution within 30 days to ensure total customer satisfaction.
- Assist with pre-sales demonstrations, workshops, and technical presentations to customers as needed.
- Issue and reconcile Return Authorizations (RA) as well as service equipment calibration logs in Salesforce.
Requirements:
To be successful in this role, you will need to have 3-5 years of field travel, relevant customer service, and electronic/optical diagnostic work experience. You must also be able to travel and have experience working in a regulated industry.
What We Offer:
Our client offers a competitive base salary, bonus potential, and excellent benefits. If you are a motivated and experienced Field Service Support Engineer looking for a new challenge, please apply today.
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