Field Service Engineering Specialist

4 days ago

Chicago, Illinois, United States Jubilant Radiopharma Full time
Job Summary

This position may be based in Chicago, Houston, Kansas City or Minneapolis.

Exciting Opportunity: Field Service Engineering Specialist at Jubilant Radiopharmaceuticals

Join us at Jubilant Radiopharma, where we combine global clinical expertise with a leading pharmacy network to support our customers and advance the practice of nuclear medicine. As an industry-leading pharmaceutical company, we specialize in developing, manufacturing, and distributing high-quality diagnostic and therapeutic agents. Our mission is to improve lives through nuclear medicine on a global scale.

As a Field Service Engineering Specialist, you will play a crucial role in the installation, training, repair, and maintenance of our cutting-edge systems including SmartFill, RubyFill, and future releases for clients around the globe.

Key Responsibilities
  • Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficiently.
  • Travel frequently, up to 30 trips a year (2-3 days), providing an opportunity to meet diverse clients and cultures.
  • Strive for customer satisfaction by troubleshooting via phone, email, and on-site visits.
  • Contribute to cross-functional investigations of customer complaints and system errors in accordance with quality system procedures.
  • Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA's).
  • Maintain accurate and timely records within the quality system of all complaints received and troubleshooting performed.
  • Schedule, plan, and perform routine preventative maintenance on systems in the field.
  • Develop preventative maintenance instruction documents, update and prepare other technical documents as required.
Qualifications
  • College Degree, BS degree in science, engineering, or Bio-Medical degree, or other post-secondary credential desirable.
  • At least 3 years' experience in technical field service with experience in providing technical support over the telephone.
  • Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom software.
  • Strong technical reading and writing skills with good working knowledge of Microsoft Office.
  • Knowledge of good manufacturing practices and familiarity with ISO9001 and ISO13485.
  • Fluency in English, with clear and concise communication skills, and outstanding listening skills.
  • Eligibility to travel throughout the United States and Globally, possesses a valid US passport and a valid driver's license with a satisfactory driving record.
  • Physical ability to work in various environmental conditions, lift up to 50 pounds, and work in tight spaces, along with a willingness to work in an environment with radioactivity.
What We Offer
  • A career, not just a job
  • Career growth and development opportunities
  • Supportive work culture
  • Competitive base salary
  • Travel premium
  • Medical, dental and vision
  • 401(k) and 401(k) matching
  • Paid Time Off and paid holidays
  • Short and long-term disability coverage
Why Work at Jubilant Radiopharmaceuticals?

We believe in the power of unity, innovation, and growth. As a globally integrated pharmaceutical company, we offer a vibrant and inclusive environment that nurtures individual growth and development. Our employees are our greatest asset, and we value their contributions, fostering a culture that encourages innovation and teamwork. With a strong commitment to quality and a customer-centric approach, we empower our employees to create value and make a difference in the world. Join us, and be a part of our global success story.

We champion an inclusive workplace that treasures diverse perspectives, experiences, and backgrounds. We are committed to build a diverse yet inclusive workplace that is representative of the marketplace and the communities in which the Company operates.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status about public assistance, genetic status or any other status protected by federal, state or local law.

If qualified individuals with a disability need assistance in applying for this position, call Human Resources at informing us regarding the nature of your request and providing your contact information.

Join us, and be a part of our global success story

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