Content Manager/Writer

1 month ago

San Bruno, California, United States Walmart Full time
Job Summary

We are seeking a seasoned Content Manager/Writer to oversee our technical content across various platforms. As a key member of our Seller Education team, you will be responsible for developing a comprehensive strategy for our API instructional content and creating clear, concise, and accurate guides, video tutorials, and manuals to cater to both technical and non-technical audiences of Marketplace sellers and solution providers.

Key Responsibilities
  • Collaborate with the Senior Manager of Seller Education to shape the API content strategy and vision for future guides, tutorials, and learning paths.
  • Create cross-functional partnerships and work with subject matter experts to develop, produce, and deliver training resources tailored for our developer & API audiences.
  • Plan and produce top-tier educational resources and content experiences for sellers, including videos, release notes, virtual events, mobile app content, and more.
  • Setup API content in ContentStack and maintain a library of technical assets.
  • Audit content regularly to maintain its accuracy/relevancy, conduct in-depth research to identify content gaps, and thoroughly understand the products, solutions, and processes that you will be writing about.
  • Measure the effectiveness of the API content and drive on-going optimization to increase seller engagement.
Requirements
  • Bachelor's degree in education, instructional design, communications, English, or a related field.
  • Two years of editorial content management or related experience.
  • Four years of copywriting experience, preferably in technical writing, developer education, and technical instruction.
  • Strong understanding of software development processes and technical concepts.
Preferred Qualifications
  • Proven ability to learn processes and platforms quickly.
  • Excellent verbal and written communication skills.
  • Self-starter with a passion for processes and technical tools.
  • Collaborative work ethic as a partnership with stakeholders at all levels is key.
  • Ability to adapt quickly in an often ambiguous and fluid environment.

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock. We are an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.

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