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Dealer Liaison Officer: Operational Coordinator

2 months ago


Bartlesville, Oklahoma, United States Coolcareers Full time

Job Summary:

The Dealer Liaison Officer: Operational Coordinator will be responsible for coordinating all parts queries and invoicing between the dealer and the warehouse accurately and timeously as per agreed standard operating procedures. This role will also provide technical support where applicable.

Key Responsibilities:

  • Coordinate parts queries and invoicing between the dealer and the warehouse
  • Provide technical support to dealers
  • Ensure process compliance with return for credit (RFC) procedures, damages, and obsolescence returns
  • Provide accurate lead times for parts on backorder
  • Deliver services that create a culture of exceeding customers' expectations
  • Communicate feedback on queries to dealers within set OEM/Importer standards
  • Attend training initiatives to improve work quality and enhance own skills

Requirements:

  • 1-2 years experience in a similar environment
  • Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
  • Industry legislative compliance/knowledge

Working at Coolcareers:

Coolcareers is a company that values excellence and customer satisfaction. As a Dealer Liaison Officer: Operational Coordinator, you will be part of a team that strives to deliver exceptional service and support to our customers.