Automotive Collision Center Support Representative

2 weeks ago


Boerne, Texas, United States Vic Vaughan Toyota of Boerne Full time
Join the Vic Vaughan Toyota of Boerne Family

Vic Vaughan Toyota of Boerne is seeking a skilled Body Shop/Collision Center Customer Care Specialist to support our Collision Center with essential administrative functions. This role involves managing documentation and reports, overseeing insurance billing processes, and ensuring timely follow-ups on outstanding payments. You will assist the Body Shop Manager with tasks related to collision estimates and ongoing projects, as well as prepare month-end reports. This position demands exceptional customer service skills along with a solid understanding of the repair process, relevant DRP guidelines, and basic estimating software. Ideal candidates will possess strong interpersonal skills to guarantee a top-tier customer experience and a foundational knowledge of the auto-collision industry. Only applicants with prior Collision Center experience will be considered.

Why Choose Vic Vaughan Toyota? At Vic Vaughan Toyota of Boerne, we prioritize our team members. As a family-owned and operated business, we take pride in supporting our community. We believe our employees are our greatest asset and collaborate as a team to enhance the customer experience.

Key Responsibilities:
  • Guide customers through the repair process and outline next steps.
  • Set departmental goals and assist management in achieving them.
  • Track and analyze body shop performance metrics.
  • Build and maintain positive relationships with insurance adjusters.
  • Foster strong connections with customers to promote repeat and referral business.
  • Review daily productivity reports and related payroll documentation.
  • Follow up on parts orders to ensure timely availability.
  • Monitor the progress and completion of vehicles in the shop, contacting customers as needed.
  • Ensure all documentation is complete, legible, and properly filed or distributed.
  • Prepare final billing for completed repair orders.
  • Manage accounts receivable for body repair services.
  • Maintain a professional appearance at all times.
Compensation will be based on experience.

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