Customer Service Representative

4 days ago

Boerne, Texas, United States ReqRoute Inc Full time

Job Title: Career Opportunity in Customer Service

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at ReqRoute, Inc. As a Customer Service Representative, you will be responsible for providing exceptional levels of customer care that meet or exceed all internal sales support and external customer expectations.

Key Responsibilities:

  • Process customer orders and requests in a timely and accurate manner.
  • Identify and resolve customer issues in a professional and courteous manner.
  • Meet or exceed established order accuracy and timeliness metrics.
  • Handle customer contacts in a professional and courteous manner, managing conflict and bringing to resolution.
  • Compose accurate and prompt replies to customer contacts.
  • Support promotional sales campaigns and product launches.
  • Handle product complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations.
  • Identify business process improvement opportunities and provide feedback for knowledge database updates.
  • Maintain a comprehensive knowledge of company services and products through participation in training, coaching, and feedback sessions.
  • Provide support to other team members as needed.

Requirements:

  • Minimum of a High School Diploma or GED.
  • Minimum 2 years of business-related experience in a customer contact or call center.
  • Proficiency in Microsoft Office applications.
  • Experience with contact center software/phone systems.
  • Excellent customer service skills.
  • Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
  • Excellent organizational skills; attention to detail.
  • Ability to work shifts ranging from 7:00am - 7:00pm CST, including willingness to work overtime as required to support business needs.
  • Ability to work remotely, if required.

Preferred Qualifications:

  • 1+ year(s) experience working in one or more ERP systems.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

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