Guest Services Supervisor

1 week ago


Sheridan, Wyoming, United States Holidayinnclub Full time

Front Desk Manager

Job Category: Resort Operations

Requisition Number: FRONT006930

Job Overview

The Front Desk Manager plays a pivotal role in embodying the brand's commitment to exceptional service across all front-of-house departments. This position acts as a representative for guests and a trusted advisor to the General Manager, overseeing operations related to the front office, concierge, security, transportation, and resort services.

Key Responsibilities:

  • Exemplify leadership that centers around the brand's core values, consistently integrating guest feedback to foster relationships and enhance satisfaction.
  • Ensure all guest requests and special needs are met promptly and effectively.
  • Address and resolve any issues that arise, maintaining a focus on guest satisfaction.
  • Encourage a culture where team members understand their roles and are motivated to deliver an outstanding guest experience.
  • Implement and uphold guest service strategies and standards through daily management practices.
  • Develop performance development plans (PDPs) and provide coaching to enhance the skills of guest-facing staff.
  • Assess staffing needs and performance targets, managing engagement plans and succession planning.
  • Lead initiatives to maintain a safe and secure environment for guests and team members, adhering to company policies and regulations.

Qualifications:

  • Proven track record of delivering exceptional customer service and resolving issues effectively.
  • Basic proficiency in Microsoft Office applications.
  • Ability to anticipate and address complex problems while maintaining high-quality service in a dynamic environment.
  • Strong verbal and written communication skills.

Education and Experience:

  • High School Diploma or GED required; a four-year degree is preferred.
  • Minimum of 3 years in customer-facing service or hospitality roles.
  • At least 2 years of experience in a leadership position overseeing front-line staff.


  • Sheridan, Wyoming, United States Holidayinnclub Full time

    Position Title: Front Desk ManagerJob Category: Resort OperationsJob Details:Company Benefits:Weekly PayMatching 401KGrowth & Developmental OpportunitiesComprehensive Medical, Dental & Vision BenefitsEAP Employee Assistance ProgramPTO - Paid Time OffTravel Benefits, Discounts & FREE Vacations through our ClubGo ProgramTuition Reimbursement & Continuing...


  • Sheridan, Wyoming, United States Holidayinnclub Full time

    Front Desk ManagerJob Category: Resort OperationsRequisition Number: FRONT006930Company Benefits:Weekly PayMatching 401KGrowth & Developmental OpportunitiesComprehensive Medical, Dental & Vision BenefitsEAP Employee Assistance ProgramPTO - Paid Time OffTravel Benefits, Discounts & FREE Vacations through our ClubGo ProgramTuition Reimbursement & Continuing...

  • Guest Service Cashier

    2 weeks ago


    Sheridan, Wyoming, United States Holidayinnclub Full time

    Position Title: Guest Service Cashier - Part Time - $500 Sign-On Bonus - $11+/hrJob Category: Resort OperationsRequisition Number: MARKE03186Job Overview:This role is pivotal in delivering exceptional service to our guests by fostering a welcoming atmosphere. Responsibilities include greeting guests, maintaining extensive product knowledge, assisting with...


  • Sheridan, Wyoming, United States Holidayinnclub Full time

    Position Title: Retail Cashier - Part Time - $500 Sign-On BonusJob Category: Resort OperationsJob Overview:This role is essential in delivering exceptional service to our guests by fostering a welcoming atmosphere. Responsibilities include greeting guests, maintaining comprehensive product knowledge, assisting with inquiries, and guiding guests in their...

  • Guest Service Cashier

    2 weeks ago


    Sheridan, Wyoming, United States Holidayinnclub Full time

    Position Title: Marketplace Cashier - Full TimeJob Category: Resort OperationsOverview:The Marketplace Cashier plays a crucial role in delivering exceptional service to our guests. This position is dedicated to creating a welcoming atmosphere by greeting guests warmly, demonstrating comprehensive product knowledge, and assisting with their selections.Key...


  • Sheridan, Wyoming, United States Holidayinnclub Full time

    Position Title: Retail Cashier - Part Time - $500 Sign-On BonusJob Category: Resort OperationsOverview:This role is crucial in delivering exceptional service to our guests. The Retail Cashier will create a welcoming atmosphere by greeting guests warmly, showcasing extensive product knowledge, and assisting with product choices.Key Responsibilities:Welcome...


  • Sheridan, Wyoming, United States McDonald's Full time

    Overview:As an independent franchisee of McDonald's, we are committed to fostering a dynamic work environment that encourages creativity and enthusiasm among our team members. We offer a rewarding and enjoyable career path for individuals who are customer-focused and eager to grow.We prioritize the development of our employees by providing opportunities for...


  • Sheridan, Wyoming, United States Holidayinnclub Full time

    Job SummaryThis position will be responsible for overseeing and ensuring a safe, clean, and enjoyable environment for all owners/guests by consistently monitoring pool and deck activity and enforcing safety rules. The team member will also be responsible for opening and closing duties, safety checks, and performing first aid care as needed. Secondary...


  • Sheridan, Wyoming, United States KCN Enterprises Full time

    Job OverviewThe Campground Cleaning Specialist is essential for maintaining the pristine condition of our facilities at KCN Enterprises. This role focuses on ensuring cleanliness across all public areas and accommodations, adhering to established standards while delivering exceptional guest service.Reporting StructureThis position reports directly to the...


  • Sheridan, Wyoming, United States KCN Enterprises Full time

    Job OverviewPosition Title: Housekeeping StaffREPORTS TO: Housekeeping Manager/Supervisor or Owner(s)PRIMARY RESPONSIBILITIES:The Housekeeping Staff is tasked with ensuring the cleanliness and orderliness of the campground, including public areas and all lodging facilities, in accordance with established standards. The role requires efficient cleaning within...


  • Sheridan, Wyoming, United States Holidayinnclub Full time

    Job SummaryThis position will be responsible for supervising and providing a safe, clean and enjoyable environment for all owners/guests by consistently monitoring pool and deck activity and enforcing safety rules. The team member will also be responsible for opening and closing duties, safety checks, and performing first aid care as needed. Secondary...


  • Sheridan, Wyoming, United States KCN Enterprises Full time

    Job OverviewThe role of a Housekeeping Specialist involves ensuring the pristine condition of the campground and its facilities. This position reports directly to the Housekeeping Manager or the Owner(s).Key ResponsibilitiesHousekeeping Specialists are tasked with maintaining cleanliness across all public areas and accommodations, adhering to established...


  • Sheridan, Wyoming, United States Buffalo Wild Wings Full time

    About UsBuffalo Wild Wings is a dynamic and fast-paced sports bar and grill that's always on the move. We're not just a place to grab a bite and catch a game – we're a community that's passionate about creating unforgettable experiences for our guests.Job SummaryWe're seeking a highly motivated and customer-focused Service Assistant to join our team. As a...


  • Sheridan, Wyoming, United States KCN Enterprises Full time

    Position Overview:The Campground Cleaning Specialist is accountable for maintaining the overall cleanliness and hygiene of the campground, including all public areas and accommodations, in accordance with established standards.Key Responsibilities:- Execute daily, weekly, and monthly cleaning schedules for designated buildings and facilities as directed by...


  • Sheridan, Wyoming, United States KCN Enterprises Full time

    Position OverviewAs a vital member of KCN Enterprises, the Housekeeper is tasked with ensuring the pristine condition of the campground and its facilities. This role is essential in maintaining high standards of cleanliness and guest satisfaction.Reporting StructureThis position reports directly to the Housekeeping Manager/Supervisor or the Owners.Core...


  • Sheridan, Wyoming, United States Finally Restaurant Group Full time

    Job OverviewThe Server Representative plays a vital role in the success of the Finally Restaurant Group by providing exceptional service to guests within the restaurant. This position requires a friendly, sincere, and customized approach to ensure delivery of high-quality Rocky Mountain Hospitality.Key ResponsibilitiesGuest Service: Serve guests in a prompt...


  • Sheridan, Wyoming, United States Compass Group, North America Full time

    Position Overview: We are looking for a dedicated **Cook Supervisor** to oversee our culinary operations at Compass Group, North America. This role is ideal for individuals with a strong background in food preparation and team leadership. Below are the key details:Work Schedule: Full-time, Wednesday to Friday, 12:00 pm to 8:00 pmQualifications: Experience in...


  • Sheridan, Wyoming, United States Bighorn Airways Inc Full time

    Pilot and Training SupervisorBIGHORN AIRWAYS, INC. is seeking a dedicated Pilot and Training Supervisor to enhance our growing flight operations team. This position entails collaborating in the creation and upkeep of training documentation and records, assisting the Training Manager, and working towards qualification as a Smokejumper Pilot. The selected...


  • Sheridan, Wyoming, United States Compass Group Careers Full time

    Job OverviewPosition: Full-Time Culinary Operations SupervisorResponsibilities:Oversee and guide food service team members, ensuring adherence to company policies and standards.Conduct training sessions for staff; delegate tasks and monitor performance.Manage inventory and ordering processes to maintain optimal stock levels while minimizing waste.Utilize...


  • Sheridan, Wyoming, United States Frontier Management (OR) Full time

    About Us:Frontier Management (OR) is a company committed to providing a culture of wellness and purposeful living for our residents and employees.We're looking for a Weekend Concierge to create a welcoming environment and play an important role in shaping the overall culture of our community.Responsibilities:Greet guests and ensure a smooth tour...