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Guest Service Representative

2 months ago

Sheridan, Wyoming, United States Holidayinnclub Full time

Position Title: Retail Cashier - Part Time - $500 Sign-On Bonus

Job Category: Resort Operations

Job Overview:

This role is essential in delivering exceptional service to our guests by fostering a welcoming atmosphere. Responsibilities include greeting guests, maintaining comprehensive product knowledge, assisting with inquiries, and guiding guests in their product choices.

Key Responsibilities:

  • Welcome all guests and ensure outstanding customer service.
  • Assist guests with transactions, including room and credit card processing.
  • Perform food handling and service duties as required.
  • Respond to inquiries regarding food and beverage offerings.
  • Complete any additional tasks as assigned.

Education and Experience:

A high school diploma or GED is required.

Qualifications:

  • Must be at least 21 years of age.
  • Excellent guest relations skills with the ability to address guest inquiries effectively.
  • Capability to learn cash handling procedures and operate POS systems for transaction processing.
  • Strong verbal and written communication skills are essential.
  • Comprehensive knowledge of the menu with the ability to promote additional items.
  • Proficiency in speaking, writing, and understanding the English language.
  • Able to thrive in a fast-paced, high-demand environment.