Field Service Engineer Associate
2 weeks ago
As a Field Service Engineer Associate, you will be responsible for the installation, de-installation, and relocation of advanced clinical systems within your designated area. Your role will include:
- Conducting thorough packing, unpacking, and inspection of new products.
- Managing administrative tasks related to your responsibilities, including timely submission of expense reports, parts requisitions, installation reports, service reports, and customer complaint documentation.
In this position, you will:
- Troubleshoot, repair, and maintain complex clinical systems.
- Ensure proper maintenance of assigned tools, test equipment, and calibration records.
- Be available for on-call standby duty and travel as necessary, including working unscheduled hours when required.
- Provide technical support and guidance to customers as needed.
- Perform final calibration, compliance testing, and application training for customer acceptance.
- Adhere to safety policies and good manufacturing practices to inspire customer confidence in your technical abilities.
The ideal candidate will possess:
- A Bachelor's degree or equivalent experience in an electro-mechanical field.
- Previous training in biomedical, x-ray fundamentals, electronics, or computer technology.
- A strong ability to learn new product technologies with minimal formal training.
- Experience servicing complex electronic and electromechanical systems in the medical field.
- Proficiency in operating test equipment and instrumentation related to the role.
- Excellent verbal and written communication skills, with the ability to present to senior management.
- Strong analytical, problem-solving, and decision-making skills.
- A valid driver's license and the ability to rent a vehicle for service travel.
The role requires:
- Regular sitting, talking, and hearing.
- Occasional standing, walking, and lifting/moving up to 70 pounds.
- Willingness to travel up to 50% of the time.
This position will be conducted in a typical office and manufacturing environment, necessitating the use of safety equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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