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Field Service Engineer

2 months ago


Chicago, Illinois, United States The New IEM, Llc Full time
Job Summary

The New IEM, LLC is seeking a highly skilled Field Service Engineer to join our team. As a key member of our field service team, you will be responsible for providing expert technical support and maintenance services to our customers.

Key Responsibilities
  • Provide technical expertise and support for complex power and control systems.
  • Travel to customer sites to complete commissioning activities independently or lead a team when additional resources are required.
  • Participate in or lead training exercises, or participate in factory witness/shop testing as required.
  • Attend site meetings and walk-throughs to ensure successful project execution.
  • Identify project areas of risk that may adversely affect success of the project or pose safety risks for yourself or other technicians working onsite.
  • Assist with project start-up and resolving punch list items found at the job. Work with project managers to update punch lists and ensure jobs are closed out.
  • Report back issues to manufacturing facilities regarding quality control standards and product specifications. Work with production and engineering teams to resolve any deficiencies found.
  • Work with the field service lead in scheduling additional field resources and/or teams to cover service needs.
  • Lead individual projects and sites as directed by field service management, supervising, mentoring, and guiding junior engineers or techs through commissioning on large projects.
  • Punch in and out of timekeeping system daily and complete field service reports and expense reports promptly.
  • Perform other duties as required by supervisor.
Requirements
  • 3-5 years related industry experience
  • Understanding of hazards associated with commissioning LV/MV equipment; must have a safety-conscious approach and work habits
  • Strong problem-solving skills
  • Ability to handle multiple priorities
  • Excellent communication skills and customer presence is a must
  • Up to 70% travel is required; deployments further than 100 miles from base location not to exceed 2 weeks