Lead Field Service Engineer

2 weeks ago


Chicago, Illinois, United States Danaher Corporation Full time
About Us
For over 170 years, Leica Microsystems has been at the forefront of innovation, delivering exceptional optical and digital solutions. As a prominent player in the industry, we are committed to continuous enhancement to delight our clients and foster an outstanding work environment for our team members. Our culture is built on customer focus, innovation, and collaboration, which are the cornerstones of our success.

Your Role
We are seeking a dedicated Senior Field Service Engineer to join our dynamic team. This role involves working closely with leading researchers to drive advancements in technology and healthcare. As part of our service team, your primary responsibility will be to ensure that our systems operate at peak performance while addressing customer needs effectively.

Key Responsibilities
  • Conduct visits to clients, primarily in academic and healthcare settings, to perform preventive maintenance, troubleshoot issues, execute upgrades, and carry out installations and repairs, ensuring exceptional customer service.
  • Assist Sales Representatives with installations and participate in demonstrations and exhibitions.
  • Work collaboratively with the Service Team to provide professional after-sales support, sharing insights gained from customer interactions to enhance satisfaction and drive sales.

Qualifications
  • High School Diploma with a minimum of 5 years of relevant experience or vocational training in a technical, scientific, or engineering field, or equivalent military experience.
  • Proven expertise in electro-mechanical troubleshooting.
  • Willingness to travel up to 70% of the time.

What We Offer
  • Competitive compensation package.
  • Flexible working arrangements that go beyond traditional home office setups.
  • A commitment to diversity and inclusion, fostering equal opportunities for all.
  • A supportive environment that balances guidance and autonomy, allowing you to achieve your professional goals.
  • The opportunity to contribute your innovative ideas in an international setting.

At Leica Microsystems, we are dedicated to creating a sustainable workforce and recognize the advantages of flexible work arrangements. We are committed to enriching careers, regardless of the work setup. This position supports remote work options, with further details provided during the interview process. Explore the unique challenges and opportunities that a career with Leica Microsystems can offer.

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