Customer Service Team Lead

4 weeks ago


Provo, Utah, United States Serenity Healthcare Full time

{"h1": "Customer Service Supervisor at Serenity Healthcare", "p": "At Serenity Healthcare, we are seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to patients in need. As a Customer Service Supervisor, you will play a crucial role in guiding and supporting our team of Customer Service Representatives, ensuring that our patients receive the highest standard of care and compassion as they navigate their healing journey.", "ul": [{"li": "Supervise, mentor, and train Customer Service Representatives to ensure operational efficiency and compliance."}, {"li": "Monitor team performance, manage workflows, and handle escalated patient issues to maintain operational efficiency and compliance."}, {"li": "Assist with complex patient interactions, coordinating with clinics to ensure seamless patient care and satisfaction."}, {"li": "Work closely with other departments to ensure cohesive and effective patient support and service delivery."}], "h2": "Qualifications", "ul": [{"li": "High School Diploma/GED required"}, {"li": "A minimum of 1-2 years of experience in a supervisor role, call center preferred."}, {"li": "Strong leadership and team management skills"}, {"li": "Excellent verbal and written communication skills, with a strong patient-first mindset."}, {"li": "Skilled in de-escalation techniques"}, {"li": "Problem-solving abilities and a passion for making a meaningful difference."}], "h2": "Benefits", "ul": [{"li": "Accelerated career growth opportunities with clear advancement pathways."}, {"li": "Comprehensive insurance benefits (Medical, Dental, Vision) and 401K."}, {"li": "10 PTO days and 10 holidays annually."}, {"li": "Employee access to Serenity's cutting-edge treatment options."}, {"li": "Access to corporate amenities, including an onsite gym."}]}



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