Director of Customer Support Operations
1 month ago
We are seeking a highly skilled and experienced Director of Customer Support to join our team at Torus, Inc. As a key member of our organization, you will be responsible for building and leading a high-performing customer support team that delivers exceptional customer experiences.
Key Responsibilities- Develop and implement a customer-centric support strategy that aligns with our company's mission and values.
- Build, manage, and motivate a team of customer support representatives and analysts to ensure timely and effective issue resolution.
- Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction and loyalty.
- Monitor and analyze customer feedback and metrics to inform support strategy and drive continuous improvement.
- Develop and maintain relationships with key stakeholders, including customers, sales teams, and product development teams.
- Stay up-to-date with industry trends and best practices in customer support to ensure our team remains competitive and effective.
- 5+ years of experience in a customer-facing role, with a proven track record of building and leading high-performing teams.
- Strong leadership and management skills, with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Ability to analyze complex customer issues and develop effective solutions.
- Experience with CRM systems and other customer support tools.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Bachelor's degree in a related field, such as business, communications, or a related field.
- Experience in the energy storage or renewable energy industry.
- Knowledge of Torus, Inc.'s products and services.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a talented and passionate team.
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Customer Support Specialist
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Customer Support Specialist
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