Customer Service Lead

4 weeks ago


Provo, Utah, United States Burlington Full time
Job Summary

As a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow, as well as assisting the management team in communicating promotions and company updates. Additionally, you will monitor and validate returns, exchanges, check authorizations, voids, and other transactions. You will also support training for team members to ensure they have the skills and knowledge needed to provide excellent customer service.

Key Responsibilities

* Direct cashier coverage and customer flow at the front of lines to ensure efficient service
* Assist management team in communicating promotions and company updates
* Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
* Support training for team members

Requirements

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Ability to work effectively in a team environment

What We Offer

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

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