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Software Implementation Specialist

2 months ago

Irvine, California, United States Park Consulting Group Full time
Job Summary

Park Consulting Group is a leading technology consulting firm that specializes in implementing permitting software solutions for cities, counties, and government agencies. We are seeking a highly skilled Software Implementation Specialist to join our team.

Key Responsibilities
  • Project Administration
    • Interact effectively with a diverse group of team members and clients within the Park Consulting Group, industry, and government communities
    • Respond and document client and vendor requests to successful completion
    • Manage and perform new client project onboarding and setup processes
    • Manage deliverables, documents, and file folders organized in a standard and consistent manner
    • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting status reports, timesheets, and weekly expense reports, and updating systems-related client activity.
    • Lead and support meetings with project team, client, and vendors
  • Project Meetings and Workings Sessions
    • Attend project meetings, training sessions, and conferences with project team, client, and vendors mainly virtually, with travel to client sites and conferences (10-25% annual travel)
    • Create Agendas, Meeting Notes, Minutes, and Action Items and transposing to trackers, tickets, follow-up communications, and other deliverables
    • Coordinate meeting schedules with project team, client and vendor
    • Communicate status and progress updates to project team, client, and vendor
    • Communicate resolution of requests, issues, enhancements, deliverable status
  • Client Deliverables
    • Compile and review configuration documentation and data lists
    • Perform configuration into software systems and document configuration processes with supervisor oversight
    • Perform software walkthroughs of configured processes with project team and clients
    • Documentation of Issues, Enhancements, and Questions with screen records, screenshots, and descriptions
    • Document Business Processes and Software Steps in SOPs and user guides
    • Provide feedback and updates on client and vendor-owned deliverables
    • Resolve and respond to client and vendor issues and requests in a timely manner
Requirements
  • Bachelor's Degree
  • 2-3 Years Experience in customer-facing work or software implementation roles. Past qualified candidates included other experiences in customer service/support, adult learning, etc.
  • Understanding of Project Management methodologies
  • Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements for product and project delivery
  • Excellent verbal and written communication skills, and the ability to interact professionally with a diverse customer group including executives, managers, and subject matter experts
  • Strong interest in consulting or technology industry
  • Willingness to perform occasional evening and weekend work
  • Must be willing to commute to Irvine, CA and various cities across California and the US, as needed (valid California driver's license is preferred)
Skills
  • Work Style
    • Productive in a (mostly) virtual work environment
    • Critical thinking skills and high aptitude to 'figure it out' when you don't have all the answers and details
    • High aptitude for working with technology software
    • Acting in a proactive manner to anticipate our client and team's needs
    • Ability to take, act on, and incorporate frequent feedback into daily tasks
    • Ability to adapt and utilize new softwares and technologies
  • Communication
    • Strong verbal, listening, and written communication skills in client-facing environments
    • Email etiquette with responsiveness, formatting, correct grammar, and professionalism
    • Comfortable with both virtual interactions and in-person interactions
  • Client and Team Interactions
    • Fulfill multiple priorities and client/team demands
    • Establish strong relationships with company and external clientele
    • Responsiveness and work with a sense of urgency
    • Treat all requests with high value, even mundane requests/rote tasks
  • Deliverables
    • Produce high quality deliverables in Microsoft Office (Outlook, Word, Powerpoint, Excel)
    • Tracking and successful on-time completion of assigned deliverables as well as communicating awareness to the team and clients on progress/issues
    • Consistency in producing high quality deliverables with the ability to take learnings from previously created deliverables to independently produce similar deliverables
    • Maintain high degree of confidentiality for our work