Customer Resolution Specialist
3 weeks ago
Job Title: Customer Resolution Specialist
Satair Group is seeking a highly skilled Customer Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer inquiries and processing orders for spare parts for Airbus aircraft.
Key Responsibilities:
- Process customer orders and quotations in a timely and accurate manner.
- Provide requested information on part availability, cost, and sourcing to meet customer expectations.
- Engage in basic level relationship-building with customers to encourage customer confidence and grow the business.
- Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
Requirements:
- An Associate's Degree in Business, Sales Administration, or a related field is required.
- 2+ years of customer service experience in a fast-paced environment is required.
- Experience in the aviation industry or military support environment is preferred.
What We Offer:
- Competitive base salary and incentive compensation.
- Paid time off, including personal time, holidays, and a generous paid parental leave program.
- Comprehensive insurance coverage, including medical, prescription, dental, vision, life, disability, and Employee Assistance Plan.
- Upskilling and development opportunities through our global Leadership University.
About Satair Group:
Satair Group is a leading provider of aircraft parts and services. We are committed to delivering excellence in customer service and support. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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