Customer Resolution Specialist

3 weeks ago


Herndon, Virginia, United States Satair Group Full time

Job Title: Customer Resolution Specialist

Satair Group is seeking a highly skilled Customer Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer inquiries and processing orders for spare parts for Airbus aircraft.

Key Responsibilities:

  • Process customer orders and quotations in a timely and accurate manner.
  • Provide requested information on part availability, cost, and sourcing to meet customer expectations.
  • Engage in basic level relationship-building with customers to encourage customer confidence and grow the business.
  • Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

Requirements:

  • An Associate's Degree in Business, Sales Administration, or a related field is required.
  • 2+ years of customer service experience in a fast-paced environment is required.
  • Experience in the aviation industry or military support environment is preferred.

What We Offer:

  • Competitive base salary and incentive compensation.
  • Paid time off, including personal time, holidays, and a generous paid parental leave program.
  • Comprehensive insurance coverage, including medical, prescription, dental, vision, life, disability, and Employee Assistance Plan.
  • Upskilling and development opportunities through our global Leadership University.

About Satair Group:

Satair Group is a leading provider of aircraft parts and services. We are committed to delivering excellence in customer service and support. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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