Administrative Support Specialist
4 weeks ago
National Corporate Housing is seeking an experienced Administrative Assistant to support their Washington, DC market operations. The ideal candidate will have a proven record of customer service excellence and problem-solving skills working with both internal and external customers in a service-based environment.
Responsibilities:
- Audit property and guest ledgers as needed with assigned markets to ensure proper billing and payments.
- Assist General Manager with posting payments to vendors, initiating electronic payments, and expediting payment when needed.
- Audit general ledgers and market invoices for approval.
- Execute property leases from initiation to completion/renewal in a timely manner.
- Communicate with properties to obtain renewals offers as needed.
- Deliver notice to vacates to market properties in a timely manner.
- Build strong partnership/relationships with properties.
- Evaluate, identify, and communicate opportunities, issues, and trends to make improvements impacting Market efficiency and guest experience.
- Audit information in management software for accuracy in relation to sales and service.
- Management of office/promotional supplies for markets.
- Assistance with market celebrations and motivation contests.
- Run Market L10 Meetings.
- Answer and Direct Phone Calls.
- Special projects as assigned by the General Manager.
- Perform other duties necessary to support the market and guests.
- Proven ability to multitask and be flexible with various duties.
- Strong administrative skills and attention to detail.
- Ability to communicate clearly and concisely both vocally and in writing.
- Outstanding customer service and problem resolution skills.
- Excellent organizational skills.
- Experienced with reservation systems/strong data entry skills.
- Ability to operate general office equipment.
- 1-3 years hospitality or hotel customer service experience.
- High School Diploma or equivalent.
- In Office position.
- Competitive Compensation
- $28.00 per hour
- Health, Dental and Vision insurance.
- 401K plan.
- One-of-a-kind culture with dedicated Diversity, Equity, and Inclusion Specialist and Inclusion Council.
- Inclusive Awards and Recognition Program for All.
- Paid time off.
- Wellness program.
- Complimentary use of corporate apartments for vacation or travel (when available).
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