IT Support Specialist

1 month ago

Herndon, Virginia, United States Spotless Brands Full time
Job Title: IT Support Specialist

At Spotless Brands, we are seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a key member of our IT department, you will play a critical role in ensuring the day-to-day operational effectiveness and continuous improvement of our business applications.

Key Responsibilities:
  • Provide first-level support for business applications, ensuring timely resolution of issues reported by end-users.
  • Escalate complex issues to senior support analysts, documenting and communicating details effectively.
  • Perform routine maintenance tasks, such as software updates, user account management, and system health checks, under senior staff's guidance.
  • Collaborate with IT and business teams to understand basic application functionality and user needs.
  • Support senior analysts in the development and implementation of system enhancements and new features.
  • Work with application vendors on basic issue resolution and software updates as directed.
  • Maintain and update application documentation, including user guides and troubleshooting steps.
  • Participate in regular system audits and contribute to optimizing performance and security.
  • Assist in training end-users on application features and best practices.
  • Contribute to project activities related to application upgrades, integrations, and new deployments.
Requirements:
  • 0-2 years of experience in application support or a related IT role.
  • Basic understanding of business applications such as POS, ERP/Accounting, and HRIS systems.
  • Familiarity with basic database management concepts and SQL is an advantage.
  • Associate's degree is a plus, but not required.
Preferred Skills:
  • Strong problem-solving skills with a focus on delivering effective solutions.
  • Effective communication skills, able to work well with technical and non-technical stakeholders.
  • Strong time management skills and the ability to shift priorities efficiently.
  • Experience with project management activities and cross-functional initiatives.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Demonstrates integrity and ethical behavior.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
  • Willingness to learn and adapt in a fast-paced environment.
  • A proactive attitude towards professional development and continuous learning.
  • Demonstrates a commitment to providing excellent customer service.

This is a great opportunity to join a dynamic team and contribute to the success of Spotless Brands. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting role.

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