AWS Cloud Support Specialist

3 days ago

Herndon, Virginia, United States Amazon Web Services, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Technical Customer Service Specialist to join our Amazon Web Services (AWS) team. As a key member of our customer-facing technology team, you will be responsible for providing exceptional support to our US Government and enterprise customers, helping them to implement innovative cloud computing solutions and resolve technical problems.

Key Responsibilities
  • Provide expert-level technical support to customers, addressing complex account and billing issues, and performing deep dive analysis on customer accounts and billing statements.
  • Work closely with customers to understand their use of AWS account and billing services, and provide valuable feedback to improve their experience.
  • Collaborate with cross-functional teams, including Technical Account Managers, Sales, and Solution Architects, to drive resolution of customer issues and improve customer interactions with AWS account and billing information.
  • Act as the voice of the customer, reporting and acting on observed areas for improvement, and suggesting innovative solutions to enhance the customer experience.
  • Develop and maintain detailed knowledge of AWS products and features, and stay up-to-date with the latest cloud computing technologies.
Requirements
  • Associate Degree or equivalent experience in a related field.
  • 1+ year of experience in customer service and/or account management, with a strong track record of success in a fast-paced support environment.
  • Current, active US Government Security Clearance of TS/SCI with Polygraph.
  • Advanced Excel skills, including pivot tables, vlookup, and other formulas.
About Us

At Amazon Web Services, we are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We offer innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

We value work-life balance and offer flexibility in working hours. Our team is dedicated to supporting new members, and we strive to assign projects based on what will help each team member develop into a better-rounded Evaluator and enable them to take on more complex tasks in the future.

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