Help Desk Support Specialist

4 weeks ago


Herndon, Virginia, United States Vector Talent Resources Full time
Job Title: Help Desk Support Specialist

Job Summary:

Vector Talent Resources is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support and maintenance for our clients and mobile devices and peripherals. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems via phone, email, and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify, and manage Active Directory objects via Windows Server
• Deploy hardware and software, including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Requirements:

• Degree in an IT-related field or equivalent experience
• 2+ years of working experience as 1st Level Support/User Helpdesk
• Solid expertise in current Microsoft desktop operating systems and application software
• MS Windows 10/MS Server 2016, 2019/MS Office 2016, 2019/MS Exchange 2013, 2019
• Tanium
• Solid knowledge of personal computer hardware configuration and setup
• Experience with Master Data Management (MDM) preferred but not required
• Basic knowledge of DNS, FTP, TCP/IP, file, and print servers
• Experience in using Active Directory, creating, and managing accounts
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent telephone and face-to-face communication skills
• Ability to multitask in a challenging, fast-paced environment
• Good communications skills in English, both verbal and written
• Creative and innovative in problem solving
• Availability to work after hours and weekends
• Capable of writing and presenting detailed documentation

Physical Requirements:

• Operates a computer and performs desk-based computer tasks continually; frequently viewing a computer screen

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