Product Support Specialist
4 days ago
Nuix is a leading provider of innovative software solutions that empower organizations to find the truth from any data in a digital world.
Job Title: Product Support SpecialistWe are seeking a highly skilled and experienced Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing technical support to customers who use Nuix software.
Key Responsibilities:- Provide technical support to customers via email, phone, and chat
- Investigate and resolve technical issues related to our Nuix products
- Collaborate with the product engineering teams to identify, troubleshoot, and resolve complex technical issues
- Document technical issues and resolutions in a knowledge base to improve efficiency and effectiveness of future support
- Provide technical support for the sales process
- Assist customers with eDiscovery and investigative activities
- Continuously improve product support processes and procedures
- Communicate with customers to gather feedback, understand their needs, and provide product recommendations
- Bachelor's degree in computer science, engineering, or related field
- 2+ years of experience in a technical support role for a SaaS product
- Strong knowledge of web technologies, such as HTML, CSS, and JavaScript
- Familiarity with cloud computing concepts and technologies, such as AWS, Azure, or Google Cloud Platform
- Experience working with RESTful APIs and command-line tools
- Excellent problem-solving and analytical skills
- Strong communication and customer service skills
- TIL v4 certified and practicing
- Experience in ServiceNow
- Experience in Software Delivery lifecycle
We strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to us if you need any accommodations throughout the interview process.
Nuix is an equal opportunities employer. We welcome all applications and are a flexible employer.
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