Product Support Specialist

4 days ago


Herndon, Virginia, United States Nuix Full time
About Nuix

Nuix is a leading provider of innovative software solutions that empower organizations to find the truth from any data in a digital world.

Job Title: Product Support Specialist

We are seeking a highly skilled and experienced Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing technical support to customers who use Nuix software.

Key Responsibilities:
  • Provide technical support to customers via email, phone, and chat
  • Investigate and resolve technical issues related to our Nuix products
  • Collaborate with the product engineering teams to identify, troubleshoot, and resolve complex technical issues
  • Document technical issues and resolutions in a knowledge base to improve efficiency and effectiveness of future support
  • Provide technical support for the sales process
  • Assist customers with eDiscovery and investigative activities
  • Continuously improve product support processes and procedures
  • Communicate with customers to gather feedback, understand their needs, and provide product recommendations
Requirements:
  • Bachelor's degree in computer science, engineering, or related field
  • 2+ years of experience in a technical support role for a SaaS product
  • Strong knowledge of web technologies, such as HTML, CSS, and JavaScript
  • Familiarity with cloud computing concepts and technologies, such as AWS, Azure, or Google Cloud Platform
  • Experience working with RESTful APIs and command-line tools
  • Excellent problem-solving and analytical skills
  • Strong communication and customer service skills
  • TIL v4 certified and practicing
  • Experience in ServiceNow
Desirable:
  • Experience in Software Delivery lifecycle

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to us if you need any accommodations throughout the interview process.

Nuix is an equal opportunities employer. We welcome all applications and are a flexible employer.



  • Herndon, Virginia, United States Cync Software Full time

    {"title": "Junior Product Marketing Specialist", "description": "Role SummaryWe are a dynamic SaaS lending platform that empowers lenders to originate a diverse range of commercial and consumer loans, including C&I, CRE, and more. Our mission is to revolutionize the lending process with cutting-edge technology, and we're looking for a motivated individual to...


  • Herndon, Virginia, United States Jacobs Full time

    Your Impact:We are seeking a skilled Reports Writer to support challenging, mission-critical projects that make a direct impact on the nation's security and intelligence mission. As a member of our team, you will provide multi-faceted Intelligence support services, including Open Source Intelligence (OSINT), All-Source Intelligence Analysts, Identity...


  • Herndon, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Customer Service Support SpecialistTransform technology into opportunity as a Customer Service Support Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how...


  • Herndon, Virginia, United States INTEGRASYS Group Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Integrasys LLC. As a key member of our customer-facing team, you will be responsible for providing technical expertise and support to our customers, ensuring they receive the best possible solutions for their satellite communications needs.Key...


  • Herndon, Virginia, United States Spotless Brands Full time

    Job Title: IT Support SpecialistAt Spotless Brands, we are seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a key member of our IT department, you will play a critical role in ensuring the day-to-day operational effectiveness and continuous improvement of our business applications.Key Responsibilities:Provide...


  • Herndon, Virginia, United States Twinn Intelligence Group Full time

    Customer Support SpecialistTwinn Intelligence Group is seeking a skilled Customer Support Specialist to join their team in a dynamic environment.Key Responsibilities:Provide exceptional customer support via phone, email, and chatResolve technical issues and escalate complex problems to senior team membersCollaborate with cross-functional teams to improve...


  • Herndon, Virginia, United States Amazon Web Services, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Customer Service Specialist to join our Amazon Web Services (AWS) team. As a key member of our customer-facing technology team, you will be responsible for providing exceptional support to our US Government and enterprise customers, helping them to implement innovative cloud computing...


  • Herndon, Virginia, United States Quadrant Inc Full time

    Job Title: Pediatric Medical Support SpecialistWe are seeking a highly skilled and compassionate Pediatric Medical Support Specialist to join our team at Quadrant Inc. in Herndon, Virginia.Job Summary:The Pediatric Medical Support Specialist will provide exceptional patient care and support to our pediatric patients and their families. This role requires a...


  • Herndon, Virginia, United States Sparks Personnel Services, Inc. Full time

    Position OverviewThe AOG Customer Support Specialist will be responsible for managing customer requests related to aircraft on ground (AOG) situations. This role involves:Order Management: Efficiently process customer orders and quotes to ensure timely delivery.Logistics Coordination: Handle general logistics inquiries and provide comprehensive information...


  • Herndon, Virginia, United States ProSidian Consulting, LLC Full time

    Job Title: Help Desk Support Service SpecialistProSidian Consulting, LLC is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting and resolving technical issues, and collaborating with IT staff to...


  • Herndon, Virginia, United States ProSidian Consulting, LLC Full time

    Job Title: Help Desk Support Service SpecialistProSidian Consulting, LLC is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and...


  • Herndon, Virginia, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking a Customer Service Support Specialist to join our team. As a Customer Service Support Specialist, you will be responsible for providing technical support and customer service to our clients. This is a great opportunity to work with a leading technology and professional services company...


  • Herndon, Virginia, United States ProSidian Consulting, LLC Full time

    Job Title: Help Desk Support Service SpecialistProSidian Consulting, LLC is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and...


  • Herndon, Virginia, United States ProSidian Consulting, LLC Full time

    Job OverviewProSidian Consulting, LLC is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will provide technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks. You will also oversee system administration tasks to ensure...


  • Herndon, Virginia, United States Sparks Personnel Services, Inc. Full time

    Position OverviewThe AOG Customer Support Specialist plays a crucial role in ensuring seamless operations by managing customer interactions effectively. This position involves:Order Management: Handling customer requests for orders and quotes with precision.Logistics Coordination: Overseeing general logistics to guarantee timely delivery and service.Client...


  • Herndon, Virginia, United States Acclaim Technical Services Full time

    Position OverviewAcclaim Technical Services, established in 2000, is a premier provider of language, operational, and technological services catering to a diverse array of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) organization, we take pride in our unique position within the industry, which contributes to our recognition as a top...

  • IT Support Specialist

    4 weeks ago


    Herndon, Virginia, United States Cadre Full time

    Job SummaryCadre is seeking a highly skilled Systems Administrator to join our team in Northern Virginia. As a key member of our IT team, you will provide critical support and problem resolution for our information technology products, access administration, and applications.The ideal candidate will have a strong background in Windows-based PCs, common...


  • Herndon, Virginia, United States IT Partners Full time

    Job DescriptionThe Computer User Support Specialist will provide technical assistance and support to users in the logistics domain. This role involves troubleshooting and resolving user issues, as well as providing recommendations and guidance to ensure seamless system operation.Key ResponsibilitiesRespond to and resolve user trouble tickets in a timely and...


  • Herndon, Virginia, United States ePlus Technology, inc. Full time

    Job SummaryWe are seeking a highly skilled Support Billing Specialist to join our team at ePlus Technology, inc. This role will be responsible for managing Support Billing discrepancy requests, demonstrating effective decision-making skills, and completing timely and accurate invoicing and invoicing-related tasks.Key ResponsibilitiesManage Support Billing...


  • Herndon, Virginia, United States ProSidian Consulting, LLC Full time

    Job DescriptionProSidian Consulting, LLC is seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will be responsible for providing technical support to clients, troubleshooting complex IT issues, and ensuring system availability and efficiency.The ideal candidate will have a strong...