Client Support Specialist

2 weeks ago


Jersey City, New Jersey, United States Angela Scribe Full time
Job Overview

Position: Client Support Specialist
Department: Customer Care
Reports to: Customer Care Manager
Type: Full-Time

We are looking for a dedicated and detail-oriented Client Support Specialist to become a part of our dynamic team at Angela Scribe. The successful candidate will play a crucial role in delivering outstanding customer support, addressing client inquiries, and efficiently resolving issues. This position demands exceptional communication skills, patience, and the ability to thrive in a fast-paced setting.

Key Responsibilities
  • Client Engagement: Address client inquiries through various channels in a prompt and professional manner.
  • Problem Solving: Identify, investigate, and resolve client concerns and complaints, escalating complex issues to the appropriate team when necessary.
  • Product Expertise: Maintain comprehensive knowledge of the company's offerings to provide accurate information and assist clients effectively.
  • Record Keeping: Diligently document client interactions and transactions in the company's CRM system.
  • Feedback Collection: Gather and communicate client feedback to relevant teams to enhance products, services, and overall client satisfaction.
  • Teamwork: Collaborate with colleagues and other departments to ensure a cohesive client experience.
Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to maintain composure and professionalism in challenging situations.
  • Proficiency in CRM software and other relevant computer applications.
  • Capacity to multitask and manage time efficiently.
Job Posted by Angela Scribe

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