Patient Services Administrative Associate

2 weeks ago

Bridgeport, Connecticut, United States Yale New Haven Health Full time
Overview


At Yale New Haven Health, we believe that every team member should embody our Vision, support our Mission, and uphold our Values.

Our core values - integrity, patient-centered care, respect, accountability, and compassion - are essential in guiding our actions as professionals every day.


The Practice Administrative Associate plays a vital role in facilitating patient care and physician activities by welcoming patients and visitors, managing phone inquiries, scheduling appointments, and maintaining patient medical records.

This position requires a candidate with a solid understanding of front desk operations in a medical setting. Key responsibilities include, but are not limited to:


Responsibilities
  • Manage the appointment schedule, including modifications and updates.
  • Communicate any schedule changes to relevant staff and healthcare providers.
  • Oversee the check-in process and front desk operations to ensure efficient and high-quality service delivery.
  • Greet patients upon arrival, verifying and collecting necessary information and signatures in line with established policies.
  • Handle incoming calls professionally, assisting callers and relaying messages accurately to the appropriate personnel.
  • Maintain a high standard of telephone etiquette when interacting with patients and the healthcare team.
  • Process pre-authorizations as required by insurance providers for upcoming diagnostic tests and procedures.
  • Track incoming referrals to the practice.
  • Maintain electronic and paper medical records in accordance with established policies.
  • Perform daily administrative tasks, including message retrieval, fax management, filing, photocopying, and mail sorting.
  • Manage phone forwarding to the answering service and inform them of on-call physician status.
  • Collect and reconcile patient co-payments and cash transactions in compliance with organizational policies.
  • Contribute to team and departmental quality improvement initiatives.
  • Participate actively in staff meetings.
  • Engage effectively with individuals from diverse backgrounds, ensuring respectful and professional interactions.
  • Coordinate patient and family feedback efforts regarding their healthcare experiences.
  • Complete additional tasks as assigned by physicians or management.
  • Provide cross-coverage support as needed.
  • Assist with chaperoning duties during patient medical procedures when required.
Qualifications

Education
High School diploma or equivalent is required.

Experience
A minimum of 1 year of administrative experience in healthcare or 2 years in a general administrative role is required.

Special Skills
Strong organizational, communication, customer service, and teamwork skills are essential. The ability to manage multiple tasks effectively is crucial. Experience with electronic medical records (EMR) and proficiency in Microsoft Office applications are preferred. A commitment to a patient-centered approach to care is necessary.

Demonstrates professional and effective communication, both written and verbal, with patients, families, medical staff, colleagues, vendors, and other departments to ensure continuity of care and enhance the clinical image.

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