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Patient Services Associate
2 months ago
At Yale New Haven Health, we believe that every team member should embody our Vision, support our Mission, and uphold our Values. These core principles - integrity, patient-centeredness, respect, accountability, and compassion - are essential in guiding our actions as professionals every day.
Our commitment at Bridgeport Hospital is to deliver exceptional medical care that is tailored to the unique needs of each patient. We aim to achieve excellence as a Patient-Centered Medical Home, ensuring that healthcare is provided in an environment where patients are the focal point of their care team. Every member of our staff plays a vital role in this collaborative approach, enhancing access to care, ensuring continuity, and striving for quality improvement in patient services.
The Business Associate collaborates with the patient care team to achieve desired outcomes in key areas: Service Excellence, teamwork, technical proficiency, positive impact, and effective problem-solving. Additional responsibilities may be assigned by the department or Manager to maintain safe, effective, and efficient operations. Our commitment to Patient and Family Centered Care (PFCC) is demonstrated through engagement with patients and their families, guided by the four principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing exceptional service by creating a positive first impression through outstanding customer service skills for all stakeholders, including patients, families, physicians, staff, and support personnel. We adhere to our customer service pledge, ensuring a positive work environment.
EEO/AA/Disability/Veteran
1. Service Excellence - Cultivates a positive first impression by demonstrating outstanding customer service skills for all stakeholders, including patients, families, physicians, staff, and support personnel. Adheres to our customer service excellence pledge. ;Engages with patients, families, physicians, and staff in a courteous, professional, and helpful manner at all times, including during intercom communications. 2. Collaboration and Teamwork - Ensures timely, sensitive, and effective communication of information; follows up on responses as necessary. ;Demonstrates awareness of the diverse needs and communication styles of our culturally varied patients, families, and staff. 3. Technical Expertise - Exhibits proficiency in all computer applications and telecommunication systems. Maintains all medical records and related materials concerning patient care while observing strict confidentiality in accordance with HIPAA regulations. ;Receives, processes, files, and maintains all patient medical records and documents related to patient care, ensuring confidentiality at all times. 4. Positive Impact on Practice/Problem Solving - Demonstrates responsibility for fostering a positive work environment. Proposes reasonable solutions to address challenges. ;Ensures that the environment is always compliant with regulatory standards, maintaining a clean and comfortable setting for patients, families, and coworkers. Qualifications
EDUCATION
High school diploma or equivalent; coursework in secretarial studies is preferred.
EXPERIENCE
A minimum of 6 months of work experience, preferably in a healthcare environment.
LICENSURE
N/A
SPECIAL SKILLS
Strong communication, interpersonal, and organizational skills with the ability to multitask and manage time effectively. Competence in reading computer screens, forms, and other documents, along with following written and oral instructions. Ability to write clearly and legibly. Demonstrated proficiency with computers and keyboarding skills. Capability to thrive in a fast-paced, dynamic environment. Ability to respond to unpredictable situations and needs with sound judgment and excellent customer relations skills. Maintain composure in stressful situations while demonstrating a caring and positive attitude towards patients and families.
PHYSICAL DEMAND
Ability to lift a minimum of 40 pounds. Consistent use of proper body mechanics. The role involves prolonged sitting, as well as standing and walking throughout the department or facility as required.
Additional InformationHOURS: Days with rotating weekends and holidays
YNHHS Requisition ID127385
