Customer Care Associate

1 week ago


Jacksonville, Florida, United States McKesson Cork Full time

Position Overview

We are seeking dedicated and proactive Customer Service Representatives to join our dynamic team. In this role, you will play a crucial part in delivering exceptional service to our clients and sales teams.

Key Responsibilities

  • Professionally engage with customers and sales representatives to manage various pre-sale and post-sale service tasks, ensuring a superior experience for all.
  • Handle incoming calls for order placement and entry, while performing essential cross-selling activities. Work efficiently to meet distribution deadlines.
  • Investigate and process customer credits for returns, damages, and other concerns, adhering to compliance protocols and accurately documenting the reasons for credits.
  • Respond promptly to customer inquiries regarding products, pricing, and backorder statuses.
  • Provide necessary documentation such as MSDS, catalogs, invoices, and samples as requested by customers.
  • Maintain accurate customer and product information within the system.
  • Collaborate with various departments to ensure seamless customer service delivery.

Qualifications

To be successful in this role, candidates should possess:

  • A minimum of 1 year of relevant experience in customer support.
  • Experience with CRM technology and case management systems is preferred.
  • Intermediate skills in Microsoft Outlook and Excel.

Essential Skills

  • Strong verbal and written communication abilities.
  • Ability to interact effectively with internal and external stakeholders.
  • Detail-oriented with a resourceful approach to problem-solving.
  • Capable of working collaboratively in a team environment.
  • Proficient in prioritizing tasks to meet deadlines and customer expectations.

Additional Skills

  • Basic knowledge of Microsoft Office applications.
  • Experience in the medical or pharmaceutical field is advantageous.
  • Ability to analyze information and address customer inquiries efficiently.

Join us in making a difference in the healthcare industry through exceptional customer service.



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