Senior Customer Service Representative
14 hours ago
Job Summary:
As a Senior Customer Service Representative, you will be responsible for responding to complex customer inquiries regarding products and quotes. You will also be responsible for influencing Motion's gross profit through negotiating the sale price and purchase price, within certain parameters. Additionally, you will monitor service requests and assign technicians to appropriate jobs, communicate with customers to schedule appointments and provide updates on service status, and maintain accurate records of service requests, work orders, and customer interactions.
Key Responsibilities:
Respond to complex customer inquiries regarding products and quotes
Influence Motion's gross profit through negotiating the sale price and purchase price, within certain parameters
Monitor service requests and assign technicians to appropriate jobs
Communicate with customers to schedule appointments and provide updates on service status
Maintain accurate records of service requests, work orders, and customer interactions
Requirements:
High school diploma or GED and five (5) or more years of related experience or an equivalent combination
Mechanical and/or Industrial parts experience preferred
Excellent communication skills, including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
What We Offer:
Motion offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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