Executive Director

2 months ago


Sacramento, California, United States Hornblower Cruises and Events Full time
About the Opportunity

The successful General Manager will oversee the execution of the product portfolio to ensure consistently high levels of quality, service, and guest satisfaction while maintaining a high level of profitability for their port(s).

Key Responsibilities
  • Business Strategy
    • Develop and manage against the annual budget to maximize revenue growth and profitability.
    • Ensure achievement of multiple product line objectives and protect the long-term business environment of the unit.
    • Negotiate leases with landlords for pier space and office space.
    • Develop sales strategies with the Director of Sales and consult with the VP of Sales to ensure strategic alignment.
    • Partner with the Group and City Cruises specific Marketing teams to coordinate product-specific marketing and campaign planning.
    • Drive the development and execution of the sales and marketing plan to ensure pricing is in-line with the product's positioning and aligned with business and market strategies.
  • Human Resources
    • Coach and motivate department direct reports to promote teamwork and ensure compliance with all federal, state, and local employment laws.
    • Recruit, integrate, and train direct reports with the help of Human Resources.
    • Review the performance of all direct reports on an annual basis and make salary increase recommendations.
    • Develop and maintain a succession plan and development plans for key managers within the unit.
  • Safety/Legal
    • Monitor vessel operations to ensure safety and compliance with local health, safety, sanitation, and beverage control regulations.
    • Handle legal issues in conjunction with HQ, especially those related to liability issues and employee claims.
    • Comply with state and local tax requirements and all maritime, federal, state, and local regulations and laws governing the operation of dining-cruise type vessels.
  • Additional Responsibilities
    • Attend applicable meetings as designated or necessary.
    • Perform other duties as assigned by the Co-Chief Operating Officers.
    Requirements & Qualifications
    • Minimum of 5 years of senior management level experience in high-volume operations with financial/cost analysis, budget, and forecasting experience.
    • Bachelor's degree in a related field or equivalent experience.
    • Advanced computer skills are essential, with frequent use of Microsoft Office products.
    • Experience in managing individual and team performance.
    • Proven ability to assemble and develop a high-functioning team of professionals.
    • Ability to persuade and influence others.
    • Must be able to listen effectively, assess management challenges, determine relevant issues, identify solutions, and gain consensus.

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