Executive Director
2 months ago
The successful General Manager will oversee the execution of the product portfolio to ensure consistently high levels of quality, service, and guest satisfaction while maintaining a high level of profitability for their port(s).
Key Responsibilities- Business Strategy
- Develop and manage against the annual budget to maximize revenue growth and profitability.
- Ensure achievement of multiple product line objectives and protect the long-term business environment of the unit.
- Negotiate leases with landlords for pier space and office space.
- Develop sales strategies with the Director of Sales and consult with the VP of Sales to ensure strategic alignment.
- Partner with the Group and City Cruises specific Marketing teams to coordinate product-specific marketing and campaign planning.
- Drive the development and execution of the sales and marketing plan to ensure pricing is in-line with the product's positioning and aligned with business and market strategies.
- Human Resources
- Coach and motivate department direct reports to promote teamwork and ensure compliance with all federal, state, and local employment laws.
- Recruit, integrate, and train direct reports with the help of Human Resources.
- Review the performance of all direct reports on an annual basis and make salary increase recommendations.
- Develop and maintain a succession plan and development plans for key managers within the unit.
- Safety/Legal
- Monitor vessel operations to ensure safety and compliance with local health, safety, sanitation, and beverage control regulations.
- Handle legal issues in conjunction with HQ, especially those related to liability issues and employee claims.
- Comply with state and local tax requirements and all maritime, federal, state, and local regulations and laws governing the operation of dining-cruise type vessels.
- Additional Responsibilities
- Attend applicable meetings as designated or necessary.
- Perform other duties as assigned by the Co-Chief Operating Officers.
- Minimum of 5 years of senior management level experience in high-volume operations with financial/cost analysis, budget, and forecasting experience.
- Bachelor's degree in a related field or equivalent experience.
- Advanced computer skills are essential, with frequent use of Microsoft Office products.
- Experience in managing individual and team performance.
- Proven ability to assemble and develop a high-functioning team of professionals.
- Ability to persuade and influence others.
- Must be able to listen effectively, assess management challenges, determine relevant issues, identify solutions, and gain consensus.
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