Customer Success Expert

3 days ago


Tampa, Florida, United States Banko Overhead Doors Full time

At Banko Overhead Doors, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled and analytical Customer Success Expert to join our team.

About the Role

This is an exciting opportunity for a motivated individual to work with our customer care team. As a Customer Success Expert, you will be responsible for answering customer queries, resolving issues, maintaining knowledge of our products and services, obtaining customer feedback, providing training to new hires, and supporting department management and lead roles.

The ideal candidate will have excellent time management skills, be passionate about customer service, and demonstrate a commitment to self-improvement. A top-notch Customer Success Expert will also be a great brand ambassador who can go the extra mile to ensure customer satisfaction.

Key Responsibilities:

  • Promptly responding to customer inquiries via various channels.
  • Escalating serious complaints or issues that require additional attention.
  • Liaising with colleagues and managers to find effective solutions to customers' problems.
  • Maintaining accurate records of customer interactions and feedback.
  • Providing excellent customer service by being polite, empathetic, helpful, and professional at all times.
  • Identifying common problems and suggesting improvements to management.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending meetings as required.
  • Developing and delivering training programs for new customer service agents.

Requirements:

  • A high school diploma or equivalent is required; a bachelor's degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desk software (e.g., Microsoft Suite) and CRM software is essential.
  • Previous experience in a customer service role is preferred.
  • The ability to respond effectively under pressure is crucial.
  • Sound judgment and excellent problem-solving skills are necessary.
  • Excellent written and verbal communication skills are required.

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. Our benefits package includes health insurance, paid time off, and opportunities for professional growth and development.



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