Senior Customer Success Professional

3 days ago


Tampa, Florida, United States Octagon Talent Full time
Job Responsibilities

We are seeking a highly motivated and experienced Senior Customer Success Professional to join our team at Octagon Talent Solutions. This role is based in Tampa, FL with an opportunity for remote work. The ideal candidate will have a strong understanding of customer success principles, excellent communication and interpersonal skills, and the ability to build rapport with clients.

The Senior Customer Success Professional will be responsible for leading project management efforts for customer implementations, ensuring that projects are completed on time and within scope. They will also act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience.

The successful candidate will have a proven track record of driving customer success, improving customer engagement, and increasing customer retention. They will also have experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success.

This role offers a competitive salary of $130,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.



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