Customer Onboarding Expert

3 days ago


Tampa, Florida, United States Lavu, Inc. Full time
Senior Onboarding Coordinator

Lavu, Inc. is a rapidly growing scale-up in the SaaS and Payments industry, revolutionizing the restaurant industry with its innovative products.

We are seeking an exceptional Senior Onboarding Coordinator to join our team in Tampa, FL. As a key member of our onboarding process, you will play a crucial role in guiding new customers through implementation and ensuring a seamless integration into our product offering.

About the Role:
  • Lead a team of onboarding coordinators, managing customer implementations from start to finish.
  • Be the primary point of contact between Lavu and customers during the onboarding process, from initial sale to go-live and handoff to Account Management.
  • Develop customized project plans for clients, ensuring timely completion and meeting business priorities.
  • Multitask and manage a diverse portfolio of merchants with unique software and hardware requirements.
Key Responsibilities:
  • Analyze business priorities and prioritize customers based on their stage in the process.
  • Develop expert knowledge of Lavu's product offering and provide insight and entry-level support as needed.
  • Advocate for customers, adopting a


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