Customer Success Director

3 weeks ago


Tampa, Florida, United States Octagon Talent Full time
Job Overview
Talented and results-driven professionals are sought after by Octagon Talent Solutions to join their client company's team as a Customer Success Director. Based in Tampa or Naples, FL, with the option for remote work, this role plays a crucial part in ensuring customers achieve their desired outcomes while utilizing cutting-edge products.

About the Role
We're looking for a seasoned professional with 5+ years of experience in customer success, account management, or a related field. A Bachelor's degree in Business, Marketing, or a related field is required; however, relevant experience may be considered in lieu of a degree. The ideal candidate will have strong project management skills, with the ability to manage multiple customer implementations simultaneously. Additionally, excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients, are essential.

The estimated salary for this role is around $90,000 per year, depending on experience. With a blend of project management, customer support, and product management skills, this position requires a dedicated individual who can effectively engage with customers post-sale and ensure successful deployment and implementation of our solutions.

Responsibilities:
  • Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation.
  • Manage the customer onboarding process, ensuring that customers are effectively trained and equipped to use our products.
  • Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback.
  • Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them achieve success.
  • Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.


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