Estate Servicing Customer Support Expert

3 weeks ago


Tampa, Florida, United States The Bank of America Corporation Full time

Estate Servicing Customer Support Expert

We are seeking a skilled Customer Service Specialist to join our Estate Servicing Operations team at Bank of America. In this role, you will provide exceptional customer service and support to our clients, working closely with cross-functional teams to achieve business objectives.

About the Role

This is a full-time position that offers a competitive salary range of $75,000 - $110,000 per year, depending on experience.

Key Responsibilities

  • Deliver exceptional customer service to clients via phone, email, and in-person interactions
  • Analyze and resolve complex customer complaints in a timely and professional manner
  • Collaborate with colleagues to develop and implement process improvements
  • Stay up-to-date with industry trends and regulatory requirements

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 2 years of customer-facing experience in a retail banking environment
  • Excellent communication, problem-solving, and conflict resolution skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits

Bank of America offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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