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Customer Engagement Specialist

2 months ago


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Job Overview

Become a vital part of our team at One World Fitness (Planet Fitness), where we are dedicated to fostering a positive influence in our communities. As a rapidly expanding fitness franchise with numerous locations, we are seeking a Member Services Representative who will be instrumental in delivering an outstanding customer experience and nurturing a welcoming environment.

Position: Member Services Representative

Company: One World Fitness (Planet Fitness)

Role Summary:

  • Welcome and assist members, guests, and potential clients.
  • Uphold the principles of the Judgement Free Zone.
  • Manage front desk responsibilities such as answering calls, checking in members, and conducting facility tours.
  • Support members with account updates.
  • Encourage the sale of memberships and related products.
  • Establish connections within the community.

Qualifications:

  • Preferred background in customer service.
  • Basic proficiency in computer operations.
  • A strong interest in fitness and wellness.
  • Sales experience is beneficial.
  • Dependability and punctuality are essential.
  • Outstanding customer service abilities with a knack for problem-solving.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years old.
  • CPR Certification AED/First Aid /CPR is necessary.

Physical Requirements:

  • Regular standing and walking throughout the shift.
  • Consistent communication in person or via phone.
  • Capability to occasionally lift items weighing up to 50 lbs.

If you aspire to join a collaborative organization that values dedication and effort, One World Fitness is the ideal environment for you. Contribute to the evolution of fitness leadership and positively impact the lives of others.