Sales Specialist/Gun Counter NF-2

6 days ago

Oceanside, California, United States U.S. Marine Corps Full time
Job Summary

We are seeking a highly skilled Sales Specialist/Gun Counter NF-2 to join our team at the U.S. Marine Corps. As a Sales Specialist, you will be responsible for providing exceptional customer service and sales support to our customers. You will work closely with our sales team to meet sales goals and provide expert knowledge on our products, including firearms and accessories.

Key Responsibilities
  • Provide advanced product knowledge and educated recommendations to customers
  • Meet personal and department sales goals
  • Coach Sales Associates on product knowledge areas related to particular categories
  • May be scheduled at the checkout, other department's sales areas, and specialty category or customer service desk for coverage
  • Reports to the Sales Manager
  • Takes advantage of all training opportunities to develop selling skills in product categories
  • Works with Team Members to develop their product knowledge within the category
  • Remains committed to learning about the brands and products sold within the store
  • Edifies customers on product questions and provides suggestions when needed
  • Relays customer comments and concerns to the Sales Manager
  • Identifies opportunities to produce add-on sales through suggestive and consultative selling
  • Ensures all sale, ad and promotional items are signed and placed according to brand standards
  • Works with the Sales Manager to achieve daily and weekly sales goals
  • Assists Sales Managers and Brand Integrity Manager in the planning and execution of all corporate sales programs, promotions and other events where merchandise is involved
  • Builds and nurtures loyal MCX customers
  • Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen
  • Communicates any outstanding problem resolution issues with the Experience Manager
  • Understands and articulates all MCX value stories, programs and promotions
  • Recognizes the core values and mission of the Marine Corps Exchange
  • Identifies and reduces all risks of loss and/or theft
  • Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership
  • Participates in all corporate-led training programs and works with Training Specialist to set training goals and manage training compliance, licenses and certifications and position-based learning plans
  • Provides World Class Customer Service with an emphasis on courtesy
  • Delivers a Dress Blue Experience to all customers throughout the store
  • Proactively engages all customers in conversation
  • Addresses customers by rank when appropriate
  • Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points such as the fitting room
  • Assists customers and communicates positively in a friendly manner
  • Understands and operates within all service policies and exercises an "I can DO that" mentality when a customer problem occurs
  • Follows up with customers to ensure their problems were resolved
  • Takes action to solve problems quickly
  • Alerts the higher-level supervisor or proper point of contact for help when problems arise
  • Adheres to safety regulations and standards
  • Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
  • Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
  • May handle customer special orders and merchandise requests
  • May require food handling safety training, handling and certification
  • May require training and handling of Western Union and other customer services offered
  • May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections
  • May have key holder responsibility
  • Performs other duties as assigned
Requirements
  • At least one year of experience working in customer sales required
  • Demonstrated knowledge of selling techniques
  • Ability to train operating standards and procedures for sales, signing, merchandising and store brand and work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence
  • Ability to work in a high performance atmosphere with commitment to service and sales goals
  • Replenishment and merchandise management knowledge preferred
  • Attention to detail is required
  • This is a "covered position" for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel
  • Due to contact with firearms, or ammunition in accomplishing work, DD Form 2760 certifying whether or not a "qualifying conviction" for a misdemeanor or felony crime of domestic violence has occurred MUST be completed
  • The continuing obligation to notify the immediate supervisor of any qualifying conviction through completion of DD Form 2760 is REQUIRED
  • Ability to successfully obtain and maintain a Tier 3 background investigation
  • This position is designated as a Position of Trust, and the incumbent must be suitable for employment and eligible for a background check
  • The incumbent must be able to obtain and maintain a Secret Clearance

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