Customer Communications Associate

1 week ago


Oceanside, California, United States Eagle Peak Solutions, Inc. Full time
Job Description

Eagle Peak Solutions, Inc. is seeking a skilled Customer Communications Associate to assist customers in determining their eligibility and navigating the enrollment process for the Federal Lifeline Program.

Key Responsibilities:

  • Conduct outreach efforts to potential eligible customers, assess their eligibility, and complete enrollment in the program.
  • Present features and benefits of the program in simple, understandable language to customers and answer all questions.
  • Handle customer inquiries with care, sincerity, and empathy, escalating any issues that require additional resources.
  • Attend regular training on community involvement, customer relations, and product/services updates.
  • Collaborate with the Customer Enrollment Specialist team to track and record CRM data, inventory tracking, and territory mapping.

Requirements:

  • Previous experience in customer service, customer enrollment, member services, sales, or account management is preferred but not required.
  • Ability to build rapport with customers, be an active listener, and a proactive salesperson.
  • Open-minded to feedback, adaptable, and coachable.
  • Possess confidence in presentation skills to customers, clients, and management.
  • High level of self-motivation and direction to hit goals with provided team support.


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