Customer Experience Specialist

4 weeks ago

Oceanside, California, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Casual PT Team Member. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales, and contributing to the overall success of our store.

Key Responsibilities

Hearts

  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.

Hands

  • Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.

Minds

  • Involve customers in store activities such as Education Classes, Custom Framing, and other events.
  • Drive sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JOANN brand.
  • Minimize shrink in the store by following proper policies and procedures, including cutting counter accuracy, remnants, damages, and inventory management.

Inspire

  • Assist other Team Members with tasks to ensure the team exceeds expectations set by Store Management.
  • Work with Store Management and other Team Members on projects in a friendly and professional manner.
  • Assist with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Physical Requirements

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds.

Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.

Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

Education & Experience

Education Minimum: No minimum education requirement

Education Preferred: High School Diploma or equivalent

Experience Minimum: No experience required

Experience Preferred: 1-3 years previous experience in a customer-centric environment

This Position will be located at:

2227 S El Camino Real Ste C Oceanside, CA Range of Pay for Position (Final pay rate is based on experience and qualifications): $16.00-$23.00

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

  • Medical, Dental and Vision benefit plans
  • Company-paid basic, Optional, and Dependent life insurance
  • Long-term disability and Company-paid Short-term disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount

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