Customer Experience Specialist

4 weeks ago


Oceanside, California, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales through advanced product knowledge, and contributing to the overall sales and environment of the store.

Key Responsibilities

Hearts

  • Provide personalized service to customers, using the F.A.S.T. service model to meet their needs.
  • Engage with customers about their projects, providing expert advice and guidance.
  • Process customer transactions efficiently and accurately.

Hands

  • Process customer transactions at the cutting counter and cash register.
  • Stock shelves accurately and maintain a high level of productivity.
  • Unload freight from the truck and sort it according to company procedures.

Minds

  • Drive sales through product knowledge, suggestive selling, and innovative merchandising.
  • Minimize shrink in the store by following proper policies and procedures.
  • Assist other team members with tasks to ensure the team exceeds expectations.

Inspire

  • Assist with training new team members on running the register, cutting fabric, and customer service.
  • Work with store management and other team members on projects.
  • Contribute to the overall sales and environment of the store.

Physical Requirements

  • Stand during an entire shift.
  • Walk around all areas of the store throughout the shift.
  • Read written instructions and reports.
  • Orally communicate with customers and other team members.

Availability

Part-time status requires availability that meets the needs of the store. Part-time team members are generally scheduled to work less than an average of 28 hours per week.

Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week.

Education & Experience

Education: No minimum education requirement.

Experience: No experience required. 1-3 years previous experience in a customer-centric environment preferred.



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