Customer Service Representative

2 days ago


Oceanside, California, United States Acuity Brands Full time
Customer Care Specialist

We are seeking a highly skilled Customer Care Specialist to join our team at Acuity Brands. As a key member of our customer support team, you will be responsible for providing exceptional order entry support to our customers.

Key Responsibilities:

  • Efficiently manage orders from entry to delivery to ensure a positive customer experience.
  • Provide excellent customer service and communicate effectively with customers via email and phone.
  • Respond to customer inquiries in a timely manner and resolve issues promptly.
  • Support medium- and large-level order/project management after entry.
  • Develop a basic understanding of the order fulfillment cycle, including product and services knowledge, lead time management, and business system logic.

Requirements:

  • 1-3 years of customer service experience, including proficiency in email communication and virtual collaboration platforms.
  • Excellent communication skills, written and verbal, to provide clear and concise information to customers.
  • Ability to work independently and as a team player in an inclusive environment.
  • Organizational and time management skills, with a strong attention to detail.
  • Analytical and problem-solving skills to identify critical situations and respond in a timely manner.

About Acuity Brands:

Acuity Brands is a market-leading industrial technology company that uses technology to solve problems in spaces, light, and more. We are committed to providing exceptional customer service and support to our customers.

Equal Opportunity Employer:

Acuity Brands is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment.



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