Branch Operations Manager
5 days ago
Job Summary
We are seeking a highly skilled and experienced Branch Operations Manager to join our team at Bank of Clarke. As a key member of our branch operations team, you will be responsible for overseeing all aspects of branch operations, ensuring compliance with policy and procedure, and providing exceptional customer service.
Key Responsibilities
- Maximize staff efficiency and effectiveness by implementing process improvements and providing coaching and mentoring to team members.
- Ensure confidentiality of customer and bank information by maintaining a secure and compliant work environment.
- Inform staff of operational changes and updates to ensure seamless execution of branch operations.
- Open and maintain deposit accounts and services, including safe deposit box accounts, in accordance with bank policies and procedures.
- Conduct loan interviews and decision loans within established guidelines when applicable, and interact with customers to determine needs and referral opportunities.
- Comply with state and federal laws as well as bank policies and procedures, and maintain knowledge of bank products and services.
- Resolve customer questions and problems in a timely and professional manner.
- Perform other duties as assigned by management.
Requirements
- Associate's degree or equivalent education/work experience.
- Strong communication and interpersonal skills, with a proven track record of leadership and supervisory experience.
- Familiarity with Windows operating system and ability to learn new software applications quickly.
What We Offer
- A comprehensive benefits package, including medical, life, dental, and vision insurance, as well as generous paid time off.
- A supportive and inclusive work environment that values diversity, equity, and inclusion.
- Opportunities for professional growth and development, including training and education programs.
- A commitment to community involvement and social responsibility, with a focus on supporting local philanthropic, cultural, and artistic initiatives.
Working Conditions
The individual will be required to be available after normal working hours and may be required to travel to meet with vendors and attend training opportunities.
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