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Financial Operations Supervisor
2 months ago
Under the guidance of the Administrator, the Financial Operations Supervisor oversees all business functions and personnel, including but not limited to accounts receivable, accounts payable, resident trust funds, and other assigned responsibilities. The
Financial Operations Supervisor ensures that financial systems are accurate, efficient, and compliant with professional accounting practices and governmental regulations. This position carries the responsibility for executing assigned duties in accordance with current federal and state regulations and established company policies and procedures.
ESSENTIAL JOB FUNCTIONS:
A. Role Responsibilities - Job Knowledge/Duties:
- Demonstrates knowledge of age-specific developmental factors relevant to adult and geriatric residents in executing business office functions.
- Possesses the skills and techniques necessary to manage business office functions for residents with various needs, including therapeutic, neuro and dementia care, dialysis, IV therapy, and infectious diseases, as applicable.
- Attends all mandatory in-services by the employee's anniversary date.
- Acts under the direction of the Administrator and participates as an active member of the interdisciplinary team.
- Adapts to changes in work schedule to meet resident and family needs.
- Effectively communicates and adheres to the Corporate Compliance Program and Code of Conduct while performing work functions.
- Performs other duties as assigned by the Administrator.
- Responsible for collecting accounts receivable, focusing on 90+ accounts through various techniques, including conducting collection calls and advising corporate personnel on overdue payments.
- Supervises Business Office Staff and conducts regular meetings to review progress toward departmental goals, providing direction and evaluating performance.
- Communicates regularly with the Administrator and corporate personnel regarding departmental goals and concerns.
- Gathers month-end medical reports and maintains files for reporting, ensuring timely responses to requests for medical records.
- Demonstrates responsibilities for Medicare Part A determinations from the Nursing Department, ensuring appropriate notifications are sent promptly.
- Ensures timely completion of Medicare Part A and B appeals in response to denials.
- Balances SUM journals to billing reports by the 10th of each month.
- Processes Medicaid pending conversions and reviews them weekly, conducting follow-ups as necessary.
- Prepares daily deposits and manages miscellaneous Business Office errands.
- Oversees day-to-day activities in resident trust accounts, ensuring proper management and documentation.
- Gathers monthly pharmacy and therapy billing logs for corporate personnel.
- Completes quarterly sales tax returns and maintains business office non-medical files as needed.
- Responsible for special projects and reports as assigned by the Administrator or corporate personnel.
- Adheres to the Resident Bill of Rights and maintains confidentiality of resident information.
- Interacts with residents, family members, and staff in a supportive and calm manner.
- Addresses resident and family satisfaction issues promptly and professionally.
- Exhibits patience, tact, and enthusiasm while engaging with residents.
- Participates in the orientation of new staff, demonstrating a positive and helpful attitude.
- Creates a warm and positive atmosphere throughout the facility.
- Maintains productive working relationships with other department directors.
- Demonstrates knowledge of emergency equipment and procedures.
- Identifies and responds appropriately to potential hazards.
- Follows established safety rules and accident prevention protocols.
- Practices proper hand-washing techniques and waste disposal.
- Addresses residents respectfully and maintains confidentiality.
1. High School diploma required; an Associate's Degree in Business or three years of accounts receivable management experience in healthcare preferred.
2. Knowledge of accounts receivable management, basic accounting procedures, and insurance billing procedures is essential.
3. Must possess effective communication skills in English, both verbally and in writing.
4. Must meet health assessment requirements.
5. Must be capable of performing essential job functions with or without reasonable accommodations.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
Typical full-time workday is 7.5-8 hours.
- Job Requirements: Hours Per Day:
a) Sit 6 to 7 hours b) Stand 0 to 1 hour c) Walk 0 to 1 hour - Movements: Frequency: a) Bend/Stoop Occasionally b) Squat/Crouch/Kneel Occasionally c) Crawl Occasionally d) Reaching Continuously e) Balancing Occasionally f) Pushing/Pulling Occasionally g) Climbing Occasionally
- Weight Carried/Lifted: Frequency: a) Up to 34 pounds Frequently b) 35 to 50 pounds Frequently c) 51 to 100 pounds Occasionally with assistance
- May be subject to call-back during emergency conditions.
- May be exposed to various hazards throughout the workday.
- May be necessary to assist in the evacuation of residents during emergencies.