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Assistant Branch Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Branch Manager to join our team at Bank of Clarke. As a key member of our branch operations team, you will be responsible for overseeing all aspects of branch operations, ensuring compliance with policy and procedure, and providing exceptional customer service.
Key Responsibilities- Maximize staff efficiency and effectiveness by implementing process improvements and providing coaching and mentorship to team members.
- Ensure confidentiality of customer and bank information by maintaining a secure and compliant work environment.
- Inform staff of operational changes and updates to ensure seamless execution of branch operations.
- Open and maintain deposit accounts and services, as well as safe deposit box accounts, to meet customer needs.
- Conduct loan interviews and decision loans within established guidelines, when applicable, to provide customers with tailored financial solutions.
- Interact with customers to determine their needs and referral opportunities, building strong relationships and driving business growth.
- Comply with state and federal laws, as well as bank policies and procedures, to maintain a compliant and secure work environment.
- Maintain knowledge of bank products and services to provide customers with expert advice and guidance.
- Resolve customer questions and problems in a timely and professional manner, ensuring high levels of customer satisfaction.
- Associate's degree or equivalent education/work experience.
- Strong communication skills, with the ability to effectively communicate with customers, staff, and management.
- Supervisory experience, with a proven track record of leading high-performing teams.
- Proven interpersonal and leadership skills, with the ability to build strong relationships and drive business growth.
- Familiarity with Windows operating system, with the ability to navigate and utilize various software applications.
- A comprehensive benefits package, including medical, life, dental, and vision insurance, as well as generous paid time off.
- A supportive and inclusive work environment, with a focus on employee well-being and development.
- A commitment to diversity, equity, and inclusion, with a goal of creating a workplace that reflects the communities we serve.
- A culture of innovation and collaboration, with opportunities for professional growth and development.
The individual will be required to be available after normal working hours, with occasional business travel to meet with vendors and attend training opportunities.
