BDC and Social Media Operations Leader

1 week ago


Wallingford, Connecticut, United States Executive Kia Full time
Job Overview

Position: BDC & Social Media Operations Leader

Company: Executive Kia

Are you an enthusiastic leader with a strong background in digital marketing and customer engagement? Executive Kia is in search of a dedicated BDC & Social Media Operations Leader to manage our Business Development Center and oversee our online presence. This role is ideal for individuals who excel in team management and have a passion for enhancing customer interactions through digital platforms.

Why Choose Executive Kia?

  • Attractive Salary: Competitive pay structure with performance incentives.
  • Leadership Role: Opportunity to guide and motivate a team of skilled professionals.
  • Career Advancement: Potential for growth and development within a respected automotive organization.
  • Collaborative Culture: Work in an environment that promotes teamwork and innovation.

Key Responsibilities:

  • Manage daily functions of the BDC, ensuring effective communication with customers.
  • Direct social media strategy, including content creation and audience engagement.
  • Train and develop BDC staff to meet and exceed performance metrics.
  • Formulate strategies to enhance customer follow-up and social media outreach.
  • Evaluate performance indicators for BDC and social media initiatives to drive improvements.
  • Work closely with sales and service teams to provide a seamless customer experience.
  • Address escalated customer concerns and resolve issues efficiently.

Required Qualifications:

  • Demonstrated experience in a leadership role within a BDC or customer service environment, ideally in the automotive sector.
  • Strong skills in team leadership and management.
  • Proficient in social media strategies and content development.
  • Exceptional communication and interpersonal skills.
  • Familiarity with CRM systems and social media tools.
  • Adept at data analysis to inform decision-making.
  • Self-driven with a focus on achieving results.

Employee Benefits:

  • Comprehensive health, dental, and vision coverage.
  • 401k plan with employer matching.
  • Paid time off and vacation benefits.
  • Continuous training and professional development.
  • Employee discounts on automotive products and services.
  • Supportive and engaging workplace atmosphere.

If you are ready to lead and enhance both BDC performance and social media engagement, consider this opportunity at Executive Kia.



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