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BDC Operations Leader

2 months ago

Wallingford, Connecticut, United States Executive Kia Full time
Job Overview

Position: BDC & Social Media Team Leader

Company: Executive Kia

Are you an enthusiastic leader with a strong background in customer engagement and digital marketing? Executive Kia is on the lookout for a skilled BDC & Social Media Team Leader to manage our Business Development Center and enhance our online presence. This role is ideal for individuals who excel in team management and have a passion for customer service.

Why Consider a Career with Executive Kia?

  • Attractive Salary: Competitive pay structure with performance incentives.
  • Leadership Role: Opportunity to lead a talented team and shape our social media initiatives.
  • Professional Development: Access to growth opportunities within a respected automotive organization.
  • Collaborative Culture: Work in an environment that prioritizes teamwork and innovation.

Key Responsibilities:

  • Manage the daily functions of the BDC, ensuring effective communication with customers.
  • Oversee the creation and management of social media content to boost brand awareness.
  • Train and guide BDC representatives to meet and exceed performance metrics.
  • Formulate and execute strategies to enhance customer follow-up and social media engagement.
  • Analyze performance data to identify trends and areas for improvement.
  • Work closely with sales and service teams to ensure a cohesive customer experience.
  • Address and resolve escalated customer concerns efficiently.

Required Qualifications:

  • Demonstrated experience in a leadership role within a BDC or customer service environment, ideally in the automotive sector.
  • Strong skills in team leadership and management.
  • Proficiency in social media strategy and content development.
  • Exceptional communication and interpersonal skills.
  • Familiarity with CRM systems and relevant digital tools.
  • Adept at data analysis and decision-making to enhance performance.
  • Self-driven with a focus on achieving results.

Employee Benefits:

  • Comprehensive health insurance options.
  • 401k retirement savings plan with employer contributions.
  • Paid time off and vacation benefits.
  • Continuous training and career development opportunities.
  • Employee discounts on automotive products and services.
  • A positive and supportive workplace atmosphere.

Are you ready to lead and make a significant impact in both BDC operations and social media engagement? Consider this opportunity at Executive Kia.