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Operations Supervisor

2 months ago

Wallingford, Connecticut, United States Hunter Super Techs - TurnPoint Full time

Objective: Support the General Manager and Assistant Manager in managing the daily operations of Hunter Super Techs - TurnPoint by collaborating with Shift Leaders and all team members to ensure exceptional customer service, optimize sales, and control operational costs to enhance profitability.

Key Responsibilities:

Ensure every customer enjoys exceptional service by fostering a welcoming atmosphere, greeting each guest warmly, and making them feel valued.

Maintain the cleanliness and visual appeal of the establishment, exceeding the expectations of customers and regulatory bodies.

Ensure a safe, secure, and healthy environment by adhering to sanitation standards and legal regulations, while actively reporting maintenance and safety issues.

Manage the ambiance of the venue by regulating lighting, background music, and temperature.

Utilize all operational tools effectively, including food preparation equipment and technology.

Adhere to established policies and procedures to maintain operational efficiency, productivity, and quality standards.

Order food supplies based on set inventory levels and conduct accurate daily and weekly stock assessments.

Enhance personal job knowledge through participation in management meetings, educational opportunities, and professional development.

Control food expenses by ensuring proper portion sizes, minimizing waste, and maintaining accurate purchase records.

Assist in attracting customers through marketing initiatives and catering opportunities, while executing local advertising and community engagement programs.

Support the General Manager in achieving financial goals by forecasting needs, scheduling expenditures, analyzing variances, and implementing corrective measures.

Assist in human resource functions by recruiting, training, scheduling, and evaluating staff performance, while enforcing company policies.

Act as a representative of Hunter Super Techs - TurnPoint, embodying the company's mission, vision, and values with integrity.

Essential Skills:

Proficient in delivering outstanding customer service and maintaining a customer-centric approach.

Ability to learn and manage food, labor, and operational costs effectively.

Experience in team management, including training, coaching, and holding team members accountable.

Capability to create and adjust staff schedules based on business demands.

Conflict resolution skills for addressing issues with customers and team members.

Strong communication and interpersonal abilities.

Effective decision-making and problem-solving skills.

Basic computer proficiency, including navigating the internet and using software applications.

Self-motivated with a high level of initiative.

Excellent time management skills and ability to meet deadlines.

High energy and capacity to multitask.

Qualifications:

Must obtain Food Safety Manager Certification within three months of employment.

Legally eligible to work in the United States and able to provide necessary documentation.

Must be at least 18 years old and pass a background check.

Possess a valid driver's license and maintain a satisfactory driving record.

Physical Requirements:

Ability to communicate effectively with guests and coworkers.

Capability to perform basic arithmetic and manage cash transactions.

Ability to operate the POS system efficiently.

Physical ability to lift up to 50 lbs and work in a warm environment.

Ability to climb ladders and perform cleaning tasks.

Capacity to stand for extended periods and work with industrial cleaning agents.

Ability to measure and weigh ingredients during food preparation.