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BDC Operations Supervisor
2 months ago
BDC Team Leader at Executive Kia
Are you an experienced leader in the automotive sector with a strong focus on customer engagement? Executive Kia is in search of a BDC Team Leader to manage our Business Development Center (BDC) operations. This role is perfect for individuals who are passionate about enhancing customer experiences and achieving measurable results.
Role: BDC Team Leader
Location: Executive Kia
Why Choose Executive Kia?
- Attractive Salary: Competitive pay structure with performance incentives.
- Leadership Role: Guide and motivate a talented team of BDC professionals.
- Career Advancement: Opportunities for growth and development within a respected automotive organization.
- Collaborative Culture: Be part of a company that promotes teamwork, innovation, and excellence.
Key Responsibilities:
- Manage daily BDC operations, ensuring effective handling of all customer communications.
- Train and mentor BDC staff to meet and exceed performance objectives.
- Formulate and execute strategies to enhance appointment scheduling and customer follow-up.
- Analyze key performance metrics to identify improvement opportunities.
- Work closely with sales and service teams to provide a seamless customer journey.
- Address escalated customer concerns and resolve issues efficiently.
Required Qualifications:
- Demonstrated experience in a leadership role within a BDC or customer service environment, ideally in the automotive field.
- Strong leadership and team-building capabilities.
- Exceptional communication and interpersonal skills.
- Familiarity with CRM systems and relevant technologies.
- Ability to interpret data and make strategic decisions to enhance performance.
- Self-driven with a focus on achieving results.
Employee Benefits:
- Comprehensive health, dental, and vision coverage.
- 401k retirement savings plan with employer contributions.
- Paid time off and vacation benefits.
- Continuous training and professional development.
- Employee discounts on vehicles, parts, and services.
- Supportive and collaborative workplace culture.
