Prime Services Account Manager

5 days ago

New York, New York, United States Standard Chartered Full time
Job Summary

The Prime Services Account Manager plays a pivotal role in delivering an unparalleled client experience across our global footprint. This dynamic role encompasses post-sales service, day-to-day client servicing, and seamless coordination between Front Office and Operations teams.

Key Responsibilities
  • Ensure consistent delivery of best-in-class services to clients.
  • Develop in-depth knowledge of business goals and strategy, aligning with Sales and Product teams to achieve corporate targets.
  • Provide oversight on query prioritization and handling for Premium clients.
  • Exercise sound judgment when dealing with conflicts due to prioritization.
  • Drive process improvements on daily processing and BAU tasks.
  • Collaborate with regional and global teams to establish a 'follow the sun' support model.
  • Work with Prime Services business and technology/project teams on new product offerings.
  • Partner with Business to take product programs from investment decisions to design, specification, and solution phases.
  • Develop and deliver solutions to enhance client experience and generate additional revenue.
  • Perform relationship management functions, including conducting regular client reviews.
  • Support, manage, and execute regional/global initiatives.
  • Represent the Voice of the Client, championing change and improvements across the client experience.
  • Onboard clients to the Prime Services platform.
  • Maintain adherence to Group Risk Management standards.
Skills and Experience
  • Knowledge of FX and Interest Rates.
  • Preferred knowledge of Prime Brokerage Foreign Exchange (PBFX) and/or OTC Clearing.
  • Client Relationship Management.
  • Communication Skills.
  • Business Facilitation.
  • Service Delivery Operations.
  • 1.5-3 years of relevant experience.
  • Bachelor's Degree preferred.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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