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Customer Service Representative

2 months ago

Coppell, Texas, United States GEODIS Group Full time
Job Summary

The Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders and requests, ensuring accurate and efficient handling of customer transactions.
  • Communicate with customers to understand their needs and preferences, and provide tailored solutions to meet their expectations.
  • Collaborate with internal teams to resolve customer complaints and issues, ensuring a high level of customer satisfaction.
  • Maintain accurate records and reports of customer interactions, including orders, complaints, and feedback.
  • Participate in ongoing training and development to enhance customer service skills and knowledge of company products and services.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 6 months of customer service experience or equivalent training.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with ability to resolve complex customer issues.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Working Conditions

The Customer Service Representative will work in a fast-paced, dynamic environment, with frequent interactions with customers and internal teams. The ideal candidate will be able to work effectively in a team environment, with a strong focus on customer satisfaction and service excellence.